Dessler Human Resource Management Chapter 8

Employee Orientation
A procedure for providing new employees with basic background information about the firm
Training
The process of teaching new or current employees the basic skills they need to perform their jobs
Negligent Training
A situation where an employer fails to train adequately, and the employee subsequently harms a third party
The ADDIE 5 Step Training Process
Analyze the training need
Design the overall training program
Develop the course
Implement training
Evaluate the course’s effectiveness
Task Analysis
A detailed study of a job to identify the specific skills required
Competency Model
A graphic model that consolidates, usually in one diagram, a precise overview of the competencies (the knowledge, skills, and behaviors) someone would need to do a job well
Performance Anaylsis
Verifying that there is a performance deficiency and determining whether that deficiency should be corrected through training or through some other means (such as transferring the employee).
On-the-job training (OTJ)
Training a person to learn a job while working on it
Apprenticeship Training
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training
Job Instruction Training
Listing each job’s basic-tasks, along with key points, in order to provide step-by-step training for employees
Programmed Learning
A systematic method for teaching job skills, involving presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers
Electronic Performance Support Systems (EPSS)
Set of computerized tools and displays that automate training, documentation, and phone support; integrate this automation into applications; and provide support that’s faster, cheaper, and more effective than traditional methods
Job Aid
A set of instructions, diagrams, or similar methods available at the job site to guide the worker
Virtual Classroom
Teaching method that uses special collaboration software to enable multiple remote learners, using their PCs or laptops, to participate in live audio and visual discussions, communicate via written text, and learn via content such as PowerPoint slides
Lifelong Learning
Provides employees with continuing learning experiences over their tenure with the firm, with the aims of ensuring they have the opportunity to learn the skills they need to do their jobs and to expand their occupational horizons
Cross Training
Training employees to do different tasks or jobs than their own; doing so facilitates flexibility and job rotation
Management Development
Any attempt to improve current or future management performance by imparting knowledge, changing attitudes, or increasing skills
Job Rotation
A management training technique that involves moving a trainee from department to department to broaden his or her experience and identify strong and weak points
Action Learning
A training technique by which management trainees are allowed to work full-time analyzing and solving problems in other departments
Case Study Method
A development method in which the manager is presented with a written description of an organizational problem to diagnose and solve
Management Game
A development technique in which teams of managers compete by making computerized decisions regarding realistic but simulated situations
Role Playing
A training technique in which trainees act out parts in a realistic management situation
Behavior Modeling
A training technique in which trainees are first shown good management techniques in a film, are asked to play roles in a simulated situation, and are then given feedback and praise by their supervisor
In-house development enter
A company-based method for exposing prospective managers to realistic exercises to develop improved management skills
Executive Coach
An outside consultant who questions the executive’s associates in order to identify the executive’s strengths and weaknesses, and then counsels the executive so he or she can capitalize on those strengths and overcome the weaknesses
Lewin’s Change Process
1. Unfreezing
2. Moving
3. Refreezing
Organizational Development
A special approach to organizational change in which employees themselves formulate and implement the change that’s required
Controlled Experimentation
Formal methods for testing the effectiveness of a training program, preferably with before-and-after tests and a control group