CSCI 1102 Final Exam Study Guide

The World Wide Web (WWW) is a network of links on the Internet to documents containing text, graphics, video, and sound.
True
Information is simply a collection of raw facts such as an employee number or the total hours worked in a week.
False
Despite being technologically advanced, e-commerce offers few advantages for streamlining work activities.
False
Both system software and application software are needed for all types of computers, from small handheld computers to large supercomputers.
True
Application software, such as Microsoft Windows, manages basic computer operations such as start-up.
False
A management information system (MIS) typically provides standard reports generated with data and information from a transaction processing system (TPS) or enterprise resource planning (ERP) system.
True
Providing information to customers can help companies increase revenues and profits.
True
The more consumers can obtain similar products and services that satisfy their needs, the less likely firms are to try to establish competitive advantage.
False
The _____ is the number of years required to recover the initial cost of an investment.
payback period
An organization can have only one value chain.
False
Hiring an outside company to perform some or all of a systems development project is called _____
outsourcing
Electronic business (e-business) goes beyond e-commerce and e-procurement by using information systems and the Internet to perform all business-related tasks and functions.
True
Mobile commerce (m-commerce) is the use of mobile, wireless devices to place orders and conduct business.
True
A decision support system (DSS) is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers.
False
An intranet is a network based on Web technologies that allows selected outsiders, such as business partners and customers, to access authorized resources of a company’s extranet.
False
______ are people who create, use, and disseminate knowledge and are usually professionals in science, engineering, business, and other areas.
Knowledge workers
A(n) _____ is an organized collection of people, procedures, software, databases, and devices that support problem-specific decision making.
decision support system
A(n) _____ can replace many applications with one unified set of programs, making the system easier to use and more effective.
enterprise resource planning system
_____ is a branch of artificial intelligence that allows computers to recognize and act on patterns or trends.
Neural networks
An agreement between two or more companies that involves the joint introduction and distribution of goods and services is called ______.
strategic partnership
_____ consists of computer programs that govern the operation of a computer.
Software
Information and data are essentially the same thing.
False
Michael Porter proposed a now widely accepted competitive forces model that includes _____ forces.
five
Employers often search the Internet to find information about potential employees before they make hiring decisions.
True
Global opportunities introduce numerous obstacles and issues, including challenges involving culture and language.
True
_____ are used in standardized tests, including the SAT and GMAT tests, and to record votes in elections.
Optical mark recognition (OMR) systems
Operating systems use _____ techniques to increase the amount of processing that can be accomplished in a given amount of time.
task management
_____ is concerned with the efficient and environmentally responsible design, manufacture, operation, and disposal of IS-related products, including all types of computers, printers, and printer materials such as cartridges and toner.
green computing
Which of the following is a primary element of the central processing unit (CPU)?
storage registers
A _____ is a defect in a computer program that keeps it from performing as its users expect it to perform.
software bug
An operating system with _____ capabilities allows a user to run more than one program concurrently.
multitasking
Application software applies the power of a computer to give individuals, workgroups, and the entire enterprise the ability to solve problems and perform specific tasks.
True
One advantage of proprietary software versus off-the-shelf software is that _____.
the software provides a company a competitive advantage by solving problems in a unique manner
Cloud computing refers to the use of computing resources, including software and data storage, on local computers.
False
A type of memory that loses its contents if the power is turned off is said to be _____.
volatile
A software suite is a collection of programs packaged together as a bundle and typically includes a word processor, spreadsheet program, graphics program, and more.
True
An operating system with multiuser capabilities allows two or more users to run programs at the same time on the same computer.
True
One of the disadvantages of proprietary software is that:
it can take a long time and significant resources to develop the required software features.
Middleware is software that allows various systems to communicate and exchange data.
True
_____ are the most powerful computers with the fastest processing speed and highest performance.
Supercomputers
Software as a Service (SaaS) allows businesses to subscribe to Web-delivered application software by paying a monthly service charge or a per use fee.
True
Compared to secondary storage, main memory offers the advantages of non-volatility, greater capacity, and greater economy.
False
RAM stands for random access memory, a form of memory that holds its contents even if the current is turned off or disrupted.
False
Software upgrades vary widely in the benefits that they provide, and what some people call a benefit others might call a drawback.
True
_____ are sets of keywords, symbols, and rules for constructing statements that people can use to communicate instructions to a computer.
Programming languages
5G is a term used to identify the next major phase of mobile telecommunications standards beyond 4G.
True
In cloud computing, software and storage are accessed without a Web browser.
False
In a _____, all network devices are connected to a common backbone that serves as a shared communications medium.
bus network
Organizations can use networks to share hardware, programs, and databases.
True
A local area network (LAN) can be used to connect a laptop, digital camera, and portable printer without cables.
False
A router is a network device that serves as an entrance to another network.
False
Web sites such as Wikipedia, YouTube, and Facebook are examples of Web 1.0 sites.
False
Conducting classes over the Web with no physical class meetings is called content streaming.
False
Telecommunications is changing the nature of commerce itself.
True
Businesses find Twitter to be a rich source of customer sentiment that can be tapped to improve marketing, customer relations, and product development.
True
A _____ is a telecommunications network that connects users and their computers in a geographical area that spans a campus or city.
metropolitan area network (MAN
John is traveling on a bus and has interconnected his smartphone, laptop, and digital camera to download digital photos from his camera to his phone and laptop. In this case, John is using a _____.
personal area network (PAN)
A _____ is a valuable tool that enables a user to find information on the Web by specifying words or phrases known as keywords, which are related to a topic of interest.
search engine
_____ is a Web address that specifies the exact location of a Web page using letters and words that map to an IP address and a location on the host.
A Uniform Resource Locator (URL)
The _____ was the ancestor of the Internet.
ARPANET
Cloud computing refers to the use of computing resources, including software and data storage, on local computers.
False
While all types of personal computers have their own advantages and disadvantages, many people favor the mobility, functionality, and cost associated with tablet computers.
True
A _____ is a defect in a computer program that keeps it from performing as its users expect it to perform.
software bug
Application software applies the power of a computer to give individuals, workgroups, and the entire enterprise the ability to solve problems and perform specific tasks.
True
Application software, such as Microsoft Windows, manages basic computer operations such as start-up.
False
RAM stands for random access memory, a form of memory that holds its contents even if the current is turned off or disrupted.
False
Quality information that can be used for a variety of purposes is said to be _____.
flexible
5G is a term used to identify the next major phase of mobile telecommunications standards beyond 4G.
True
An agreement between two or more companies that involves the joint introduction and distribution of goods and services is called ______.
strategic partnership
A local area network (LAN) can be used to connect a laptop, digital camera, and portable printer without cables.
False
Conducting classes over the Web with no physical class meetings is called content streaming.
False
A _____ is a telecommunications network that connects users and their computers in a geographical area that spans a campus or city.
metropolitan area network (MAN)
The World Wide Web (WWW) is a network of links on the Internet to documents containing text, graphics, video, and sound.
True
Telecommunications is changing the nature of commerce itself.
True
Software upgrades vary widely in the benefits that they provide, and what some people call a benefit others might call a drawback.
True
Mobile commerce (m-commerce) is the use of mobile, wireless devices to place orders and conduct business.
True
Businesses find Twitter to be a rich source of customer sentiment that can be tapped to improve marketing, customer relations, and product development.
True
Providing information to customers can help companies increase revenues and profits.
True
Employers often search the Internet to find information about potential employees before they make hiring decisions.
True
An organization can have only one value chain.
False
In information systems, _____ is information from a system that is used to make changes to input or processing activities.
feedback
John is traveling on a bus and has interconnected his smartphone, laptop, and digital camera to download digital photos from his camera to his phone and laptop. In this case, John is using a _____.
personal area network (PAN)
Michael Porter proposed a now widely accepted competitive forces model that includes _____ forces.
five
An Internet service provider (ISP) is a Web address that specifies the exact location of a Web page using letters and words that map to an IP address and a location on the host.
False
The time value of money is one of the factors taken into account for the calculation of payback period.
False
Over the years, the Web has evolved from a one-directional resource where users only obtain information to a two-directional resource where users obtain and contribute information.
True
In cloud computing, software and storage are accessed without a Web browser.
False
Information is simply a collection of raw facts such as an employee number or the total hours worked in a week.
False
A router is a network device that serves as an entrance to another network.
False
The _____ was the ancestor of the Internet.
ARPANET
The network operating system (NOS) performs similar functions for the network as operating system software does for a computer, such as memory and task management and coordination of hardware.
True
The _____ visa program allows skilled employees from foreign lands into the United States.
H-1B
A(n) _____ is a single Web site that offers many products and services at one Internet location.
cybermall
A key sector of wholesale e-commerce is spending on manufacturing, repair, and operations (MRO) goods and services.
True
A(n) _____ is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.
electronic exchange
AdMob is a mobile advertising provider that serves up ads for displays on Business-to-business (B2B) Web sites.
False
A(n) _____ offers personalized shopping consultations for shoppers interested in upscale, contemporary clothing—dresses, sportswear, denim apparel, handbags, jewelry, shoes, and gifts.
e-boutique
Product lifecycle management (PLM) software and its data are used by both internal and external users.
True
Many manufacturers and retailers now send mobile coupons directly to consumers’ smartphones.
True
Large organizations, specifically members of the Fortune 1000, were the first to take on the challenge of implementing enterprise resource planning (ERP).
True
Digital certificates verify both purchaser and supplier identities in an e-commerce transaction.
True
An obstacle to business-to-business (B2C) e-commerce is that many goods and services are more expensive when purchased via the Web.
False
Although the business-to-business (B2B) market grabs more of the news headlines, the business-to-consumer (B2C) market is considerably larger and is growing more rapidly.
False
Although conversion to an e-commerce or m-commerce system enables organizations to reduce the cost of business, it seldom results in increased accuracy of order processing and order fulfillment.
False
For m-commerce to work effectively, the interface between the wireless, handheld device and its user must improve to the point that it is nearly as easy to purchase an item on a wireless device as it is to purchase it on a PC.
True
The ______ is a credit card-sized device with an embedded microchip to provide memory and processing capability.
smart card
In a purchasing system, when an invoice arrives from a supplier, it is matched to ______ and a check is generated if all data is complete and consistent.
the original order and the receiving report
A customer relationship management (CRM) system helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.
False
The market for mobile commerce in North America is maturing much later than in Western Europe and Japan.
True
Supply chain management software automates and integrates the functions of sales, marketing, and service in an organization.
False
During the recent economic downturn, many people and businesses have turned to bartering as a means of gaining goods and services and a number of Web sites have been created to support this activity.
True
In the context of e-commerce software, _____ helps customers select the necessary components and options.
product configuration
With a group decision support system, people must take turns addressing various issues, and one person normally talks at a time.
False
Most financial management information systems integrate financial and operational information from multiple sources, including the Internet, into a single system.
True
A well-known model developed by Herbert Simon divides the decision making phase of the problem solving process into five stages.
False
A satisficing model is one that finds a good, but not necessarily the best, solution to a problem.
True
Developers of decision support systems have made them less flexible compared to management information systems.
False
Marketing functions determine the various media to be used to inform potential customers about a product or service.
True
A(n) _____ is the component of a decision support system that allows managers and decision makers to perform quantitative analysis on both internal and external data.
model base
Many manufacturing operations have been dramatically improved over the last decade as a result of advances in information systems.
True
Smaller companies hesitate to hire outside accounting firms to assist them with their accounting functions.
False
An effective _____ MIS enables an organization to keep personnel costs at a minimum while serving the required business processes needed to achieve corporate goals.
human resource
A(n) _____ is a type of management report that is automatically produced when a situation is unusual or requires management action.
exception report
Marketing functions are increasingly being performed on the Internet and mobile devices.
True
A(n) _____ is an assessment of how well management uses the resources of an organization and how effectively organizational plans are being executed.
operational audit
In the context of decision support system framework developed by Anthony Gorry and Michael Scott Morton, one characteristic of a structured decision is that _____.
it involves known variables that can be measured quantitatively
A typical decision support system (DSS) includes many components including a(n) _____ which allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.
dialogue manager
Decision support systems can provide help for managers at various levels within an organization.
True
The Delphi approach is a group decision making approach that encourages diversity among group members and fosters creativity and original thinking in decision making.
False
In the _____ stage of the problem-solving process, alternative solutions to a problem are developed and their feasibility is evaluated.
design
According to Anthony Gorry and Michael Scott Morton’s framework on decision support systems, the decisions where only some of the variables can be measured quantitatively are called _____.
semistructured decisions
Scheduled reports generated by management information systems are produced periodically, such as daily weekly, or monthly.
True
Manufacturing companies seldom use computer-assisted design with new or existing products.
False
Multivoting is any one of a number of voting processes used in the nominal group technique of decision-making to reduce the number of options to be considered.
True
An executive dashboard is a diagram that presents a set of key performance indicators about the state of a process at a specific point in time to enable managers make better real-time decisions.
True
During the _____ stage of the decision-making phase, a course of action is selected.
Choice
Product pricing is important to identify products, sales personnel, and customers that contribute to profits and those that do not.
False