the want-satisfying power of a good or service.
Company wide consumer Orientation for achieving long-term success.
Development and maintenance of long-term, cost-effective relationships with individual customers, suppliers, employees, and other partners for mutual benefit.
Management’s failure to recognize the scope of its business
partnerships in which two or more companies combine resources and capital to create competitive advantages in a new market.
Moral standards of beehavior expected in a society.
Marketing philosophies, policies, procedures, and actionns whose primary objective is to enhance society.
Process of determining an organizations primary objectives and adopting courses of action that will achieve these objectives.
Planning that guides the implementation of activivties specified in the strategic plan.
Essential purpose thta differentiates one company from another.
Guide the development of marketing objectives and plans.
Analysis that helps planners compare internal organizational strenghths and wekanesses with external opportunities and threats.
Blendig of the four-strategy elements (product, distribution, promotion, and pricing) to fit the needs and preferences of a specific target market.
Process of collecting information about the external marketing enviorment to identify and interpret potential trends.
Federal Trade Commision
Has broadest regulatory powers over marketing.
Social force within the enviorment that aids and protects the consumer by exerting legal, moral, and economic pressures on business and government.
Marketers standards of conduct and moral values.
Marketing philosophies, polocies, procedures, and actions that have the enhancement of societys welfare as a primary objective.
Firm that targets customers by collecting and analyzing business information, conducting customer transactions, and maintaining online relationships with customers.
Strategic process of creating, distributing, promoting, ad pricing goods and services to a target market over the internet or through digigtal tools.
Selliing directly to consumers over the internet, also called E-tailing.
Company web site that sells products to customers.
High-tech scam that uses authentic looking email or pop up messages to get unsuspecting victims to reveal personal information.
Popular name for junk E-mail.
Paying search engines, such as google a fee to make sure that the company’s listing appears toward the top of the search results.
is the process through which the ultimate buyer makes purchase decisions
Values, beliefs, preferences, and tastes handed down from one generation to the next.
Groups within a culture that have their own modes of behavior
group membership influences an individuals purchase decision and behavior in both overt and subtle ways
People or institutions whose opinions are valued and to whom a person looks for guidance in his or her own behavior, values, and conduct, such as family, friends, or celebrities.
Meaning that a person attributes to incoming stimuli gathered through the five senses.
Person’s enduring favorable or unfavorable evaluations, emotions, or action tendencies toward some object or idea.
Knowledge or skill that is acquired as a result of experience, which changes consumer behavior.
Person’s multifaceted picture of himself or herself.
Imbalance among knowledge, beliefs, and attitudes that occurs after an action or decision, such as a purchase.