Conflict resolution strategies

Intrapersonal conflict
Conflict occurs within the person
Interpersonal conflict
Conflict between two or more people
Intergroup conflict
Conflict occurs between groups
The conflict process
Antecedents–perceived conflict–manifest conflict–conflict resolution or conflict management
Antecedents– felt conflict– manifest conflict– conflict resolution or conflict management
Ways to resolve conflict: accommodation
“The peacemaker”
Lose- win
– suppresses and smooths over differences
– dreads conflict
– maintains harmony

One person sacrifices their beliefs because they want the other party to win

Ways to resolve conflict: collaboration
Win- win
“The problem solver”
– assertive and cooperative
– objectively evaluates different views
– often leads to creativity and new ideas

Is an assertive and cooperative means of resolution, which results in a win-win situation. Both parties set aside their original goals and work together towards a common goal

Ways to resolve conflict: compromise
No lose- no win
“The trader”
Middle of the road positions
Give and take by both parties
Seldom confronts conflict

Parties of equal power give up something they want

Ways to resolve conflict: avoidance
“The escapist”
Withdraws from situations
Tries to remain neutral
Delays responding to conflict

Parties involved are aware of a conflict but choose not to acknowledge it

Ways to resolve conflict: competition
Win- lose
” the player”
Based on power
Aggressive and uncooperative
Appropriate in short term needs

Used when one one party pursues what it wants at the expense of the other parties

Problem solving for resolution
Identify the problem
Generate possible solutions
Evaluate suggested solutions
Choose best solution
Implement solution chosen
Problem resolved
If not, repeat process