CIS 236 ch 8

Companies using _____ e-commerce applications for purchase orders, invoices, and other operations report millions of dollars in savings by increasing transaction speed, reducing errors, and eliminating manual tasks.
business-to-business (B2B)
Service and support are even more important in e-commerce than in traditional commerce because e-commerce companies _____.
do not have a physical location to help maintain current customers
E-commerce sites that use the _____ collect data on consumers and businesses and then sell this data to other companies for marketing purposes.
infomediary model
In a value chain, service involves _____.
activities to support customers after the sale of products
Any element of a Web page that is clicked counts as a _____ to a server.
hit
A(n) _____ is an artificial intelligence application that can be used for Web marketing.​
intelligent agent
_____ is the first activity to be involved in a typical business-to-consumer (B2C) cycle.
Information sharing