Chapter 6: Understanding the Management Process

administrative manager
a manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership
analytic skills
the ability to identify problems correctly, generate reasonable alternatives, and select the “best” alternatives to solve problems
autocratic leadership
task-oriented leadership style in which workers are told what to do and how to accomplish it; workers have no say in the decision-making process
benchmarking
a process used to evaluate the products, processes, or management practices of another organization that is superior in some way in order to improve quality
communication skills
the ability to speak, listen, and write effectively
conceptual skills
the ability to think in abstract terms
contingency plan
a plan that outlines alternative courses of action that may be taken if an organization’s other plans are disrupted or become ineffective
controlling
the process of evaluating and regulating ongoing activities to ensure that goals are achieved
core competencies
approaches and processes that a company performs well that may give it an advantage over its competitors
decision making
the act of choosing one alternative from a set of alternatives
directing
the combined processes of leading and motivating
entrepreneurial leadership
personality-based leadership style in which the manager seeks to inspire workers with a vision of what can be accomplished to benefit all stakeholders
financial manager
a manager who is primarily responsible for an organization’s financial resources
first-line manager
a manager who coordinates and supervises the activities of operating employees
goal
an end result that an organization is expected to achieve over a one to ten-year period
human resources manager
a person charged with managing an organization’s human resources programs
interpersonal skills
the ability to deal effectively with other people
leadership
the ability to influence others
leading
the process of influencing people to work toward a common goal
management
the process of coordinating people and other resources to achieve the goals of an organization
marketing manager
a manager who is responsible for facilitating the exchange of products between an organization and its customers or clients
middle manager
a manager who implements the strategy and major policies developed by top management
mission
a statement of the basic purpose that makes an organization different from others
motivating
the process of providing reasons for people to work in the best interests of an organization
objective
a specific statement detailing what an organization intends to accomplish over a shorter period of time
operational plan
a type of plan designed to implement tactical plans
operations manager
a manager who manages the systems that convert resources into goods and services
organizing
the grouping of resources and activities to accomplish some end result in an efficient and effective manner
participative leadership
leadership style in which all members of a team are involved in identifying essential goals and developing strategies to reach those goals
plan
an outline of the actions by which an organization intends to accomplish its goals and objectives
planning
establishing organizational goals and deciding how to accomplish them
problem
the discrepancy between an actual condition and a desired condition
strategic plan
an organization’s broadest plan, developed as a guide for major policy setting and decision making
strategic planning process
the establishment of an organization’s major goals and objectives and the allocation of resources to achieve them
SWOT analysis
the identification and evaluation of a firm’s strengths, weaknesses, opportunities, and threats
tactical plan
a smaller scale plan developed to implement a strategy
technical skills
specific skills needed to accomplish a specialized activity
top manager
an upper-level executive who guides and controls the overall fortunes of an organization
total quality management (TQM)
the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement