Chapter 3 Leisure Service Managers

Levels of Management: Responsibility
– Refers to the aspect of the organization that the manager is in charge of… E.g., Arts, sales, sport,
Levels of Management: Authority
– Is the power that comes with the position a manager occupies in the organizational chart. Given to managers who oversee employees or areas of the organization.
What are the three levels Managers can be classified in?
– Frontline, Middle, Top
What are frontline Mangers responsible for?
– Teaching Aerobics, or dance classes, leading activities for resort.
– Usually don’t supervise other employees and can be FT or PT employees
What are Middle Managers responsible for?
– Often considered department heads, director of sales, cultural arts manger, or coordinator of interpretive programs.
What are Top Managers responsible for?
– CEO’s presidents, and VP’s. Responsible for entire organization. Supervise the middle managers and all aspects of the organization form finance and facilities to planning and marketing
Functions of Management: Technical approach
– conducting program evaluations, developing budgets, and implementing marketing techniques.
– Frontline mangers more likely to use technical skills.
Functions of Management: Human Relations
– deals with internal customers (employees) and external customers (participants& visitors)
– Ability to deal with the public, to work in a team, deal with personality conflicts
Functions of Management: Conceptual function
– Mangers view the organization as a whole and make decisions based on how they will affect everyone int he organization.
– Top-level managers
– The ability to create a vision or direction for the agency and to make effective long-range plans
Functions of Management: Planning Approach
– establishing goals and objectives, as well as strategies for achieving them.
– Short-term goals within a year and long-term goals designed to be achieved within 5-10 years.
– Planning staff goals and objectives, market planning, etc.
Functions of Management: Organizing function
– Takes the plans and assigns them to the proper staff to carry out.
– Setting up appropriate structure of employees within the organization, as well as hiring training staff so they can do the necessary tasks to accomplish goals and objectives.
Functions of Management: Leading function
– Influencing staff to carry out the assigned tasks.
– function is staff focused b/c of the need to respect staff, to motivate staff to achieve established goals, to be honest and ethical with staff and to be a good leader.
Functions of Management: Controlling function
– The evaluation part of management where performance is measured.
– Establish performance standards and uses these standards as benchmarks for achievement.
– Includes program evaluations, employee evaluations, monthly sales reports, etc.
Resources
– are the financial, physical, technological, and human assets that organizations need for the production of goods and services.
Efficiency
– Minimizing the waste of human, financial, technological, and physical resources
Effectiveness
– How capable an organization is of achieving its goals and objectives
Inefficient – Effective Organizations
– Achieve organizational goals but waste resources in the process
Efficient-Effective Organizations
– Achieve organizational goals with minimal waste of resources
Inefficient- Ineffective organizations
– Do not adequately achieve organizational goals and waste resources
Efficient-Ineffective Organizations
– Do not adequately achieve organiational goals; however, they minimize waste of resources