Chapter 2 Review (course hero)

Components of Historical managerial perspective
Branches of Classical viewpoint
Scientific Management (characteristics and influential people)
-Emphasized scientific study of work methods to improve productivity of workers
-Words like “scientific”, “carefully”, “proper”

-People = Fredrick Taylor and Gilbreths

Administrative Management (characteristics and influential people)
-Concerned with managing total organization
-macro view > micro view
-words like “bureaucracy”, “Systematized”, “formal”, “well-defined”

-people= Henri Fayol and Max Weber

Branches of Behavioral viewpoint
Early Behaviorism
Human Relations Movement
Early Behaviorism (characteristics and influential people)
-Understand human behavior and motivate achievement
-Management as facilitator and influence
-Hawthorne Effect

-People= Hugo Munsterberg, Mary Parker Follett, Elton Mayo

Hawthorne Effect
More attention paid to employees by manager will lead to higher productivity
Human Relations Movement (characteristics and influential people)
-Better human relations could increase worker productivity
-Maslow’s hierarchy of needs
-Theory X vs. Y
-effective managers understand their behavior is shaped by human nature

-People = Maslow and McGregor

Theory X vs. Theory Y
Theory X: -pessimistic view of workers
-Workers want to be led

Theory Y: -Optimistic view of workers
-Workers are capable, creative, and have self control and ambition

2 Branches of Quantitative Management
Management Science
Operations Management
Management Science (description)
-use math to aid problem solving
-rational, science based techniques and models
-Improved decision, strategic planning
Operations Management
-Manage production and delivery of products/ services
-Work scheduling, production planning
-Efficient and Effective operations
Components of Contemporary Perspective
Quality Management
Systems Management (Description + Components )
-Organization is interrelated parts working for a common purpose

-Transformational Process

Complexity Theory
study of how order and pattern arise from complicated, chaotic systems
Contingency (description + influential people)
-Managers approach should be subjective to situation
-Most practical viewpoint
-Evidence based-management

-Jeffrey Pfeffer
-Robert Sutton

Quality Management (3 aspects)
Quality Control
Quality Assurance
Total Quality Management
Quality Control (description and people)
-minimizing errors by managing each stage of production
-Walter Shewart
Quality Assurance (description)
-focus on performance of workers
-Strive for 0 defects
-Success depends because workers don’t control design of work process
Total Quality Management (TQM) (4 steps + people)
1) Make continuous improvements
2) Involve all employees
3) Listen and learn from employees
4) Use accurate standards to ID and resolve issues

-W. Edwards Deming: focus on mission, teamwork is important
-Joseph Juran: Satisfy customer needs