Chapter 2 review 1

senior management is responsible for direction the day-to-day activities of the business
False
Operational-level manufacturing systems deal with the firms long-term manufacturing goals such as where to locate a new plant
False
Transaction processing systems are most commonly encountered at the senior management level of an organization
False
TPS help managers monitor the firm’s relations with the external environment
True
a hotel reservation system is a typical example of a management information system
False
The decision to grant credit to a customer is normally made by a senior manager
False
Transaction processing system are the basic business systems that serve the operational level of the organization
True
Management information systems primarily support non-routine decision making
False
Most MIS’s use sophisticated mathematical models or statistical techniques
False
Deciding whether to introduce a new product line is the responsibility of an operational manager
False
Decision-support systems often use information from external sources
True
ESSs are designed to serve the middle management of the organization
False
ESSs are designed primarily to solve specific problems
False
Information supplied by an enterprise system is structured around cross-functional business processes
True
Supply chain management systems are more externally oriented than enterprise systems
True
A business is a formal or informal organization created to sell services or products
False
Enterprise systems do not utilize order transaction data
False
Teams are formal business groups that are created to accomplish a specific task
True
A business process is a single step taken in a set of logically related activities that accomplish a specific business task.
False
The five basic entities that make up any business are suppliers, customers, employees, products and services, and
D invoices and payments