Define human resource managemnet
The management of the total relationship between an employer and employee in order to achieve the strategic goals of the business.
What functions are included in human resources?
Give one reason as to why HRM is one of the most important business functions
Because staff costs are more than 60 per cent
Distinguish between an employer and employee
Exercises control over employees
Has responsibility for payment of wages
Holds the power to dismiss employees
An employee is a worker under an employers control.
Outline the role of human resource management
To help in achieving the strategic goals of the business.
State the importance of the human resource management role in business success
Establishes an effective workforce which helps to add value to all areas of their business performance.
A successful human resource management helps a business to gain a sustainable competitive advantage.
What are the challenges facing human resource managers over the next decade?
The challenges of developing and retaining talented staff
Improving leadership development
Managing the ageing workforce
Who are line managers?
Are responsible for the management of staff contributing to the prime function of the business.
Who is responsible for human resource management in large businesses as opposed to small businesses?
In large businesses a specialist human resources team or manager
In smaller businesses the general manager and employees
What are specialist human resource managers responsible for?
Human resource planning and job design
Acquisition: recruitment, selection and placement
Maintenance of staff: wellbeing, legal responsibilities and communication
Justify the use of line managers in effective Juan resource management
As the span of control widens, the need to delegate human resource roles to line managers increases.
What is offshore outsourcing referred to as?
What are the top reasons for business outsourcing?
Focus on core
What are the most commonly outsourced human resource functions and areas?
What is a contractor?
An external provider of services to a business.
Why are contractors used by businesses?
To create cost savings
To access greater expertise and capabilities to improve competitiveness
What business function are contractors mostly used for?
Particularly used for processing functions. These are the functions that are repetitive and easily measured.
Why is contracting mainly used for non-core functions?
To allow staff to focus on the broader aspects of managing a firm
What are the risks of outsourcing as the proportion of a firms activities are outsourced?
Cost overruns (or cost increase)
Loss of quality
Difficulty coordinating activities
Difficulty monitoring quality and performance in outsourced activities
What are the two forms of global outsourcing?
What is process outsourcing?
The dominant for pm of outsourcing of repetitive, easily measured and documented work
What is project outsourcing?
The much greater use of intellectual property and strategic business knowledge
What are the risks associated with global outsourcing?
Difficulty controlling the quality and reliability of the service
Cultural differences such as language or accent aides, which may impact on customer service
Well qualified employees may be replaced by less qualified staff, causing the quality of the service to decline
What are the advantages of global outsourcing of human resources?
Expand capacity / flexibility
What are the disadvantages of global outsourcing of human resources?
Less integrated organisation
Quality may fall
Loss of security and confidentiality of information
Recall the meaning of outsourcing
The use of outside specialists to undertake one or more key business functions