Chapter 13 Technology and Integrated Supply Management

Product technology
the features and characteristics of a particular product and services
Process technology
the methods, procedures, and equipment associated with producing goods or services
Information technology
the use of computers and other Electronic Equipment to collect, store, process, and send information
Back-office activities
activities and services that the customer does not directly interact with or see
Front of office activities
activities and services that directly involves a customer and require the customer’s presence
Process Technologies
Technologies that physically move, shape, form, cut, or assemble products
Design Technologies
Technologies that assist in developing plans for producing products for designing the products themselves
Administrative technologies
technologies that assist in tracking information related to the manufacturing process
Computer numerically controlled CNC Machines machines
machines that combine two components: 1) a traditional machine tool such as a lathe or a grinder that is used to turn, drill, or grind different parts into shape, and 2) a computer that controls the type of sequence of operations performed by the machine
Industrial robots
programmable machines that are designed to handle materials or tools in the performance of a variety of tasks
Automated materials handling systems
systems that use computer controlled equipment to move, package, and store products
Automated storage and retrieval systems
systems in which computers direct automated loaders to pick in place items from a storage rack
Automated guided vehicle system
system that uses embedded wires in the factory to guide driverless vehicles from location to location
Flexible Manufacturing System
a combination of several individual pieces of equipment that allows materials to be automatically loaded, unloaded, and shaped at machining centers equipped with CNC Machines tools that can perform multiple operations
Computer aided design
the use of computers to interactively designed products and prepare engineering documentation
Computer aided engineering
the system used to evaluate the engineering characteristics of a par for product by computing stresses, manufacturing parameters, and other technical information
Computer aided process planning
software that helps plan manufacturing processes by analyzing different routing alternatives to streamline the flow of work in process through the plant
Manufacturing requirements planning
interconnected software packages that may include forecasting, master scheduling, order entry, Engineering Data, bills of material, maintenance, purchasing, and receiving / distributing capabilities
What are some Manufacturing Technologies?
Processing Technologies, design technologies, and administrative technologies
decision support systems
information systems that the assist users and analyzing, manipulating, and presenting data in a way that aids higher level decision making
Network design applications
systems that analyze long-term strategic questions such as facility location/ sizing in the design of transportation networks
Warehouse and transportation planning
systems that facilitate tactical planning by a allocating static logistics capability in an optimal manner based on business requirements
Bullwhip effect
the situation in which variance in demand increases from downstream to upstream in the supply chain
What are some external causes of the bullwhip effect?
Variable delivery times, incorrect shipment quantities, volume changes, service and product mix changes
What are some internal causes of the bullwhip effect?
Service or product promotions, information errors, new service/ product introductions, engineering changes, internally generated shortages
How do you minimize the bullwhip effect?
Coordinating information, Inventori policies, corporation among supply chain members
What are the typical benefits of new technologies?
Cost reductions, increase product variety, improved quality, and faster cycle times
Economies of scope
the ability to produce many products cost efficiently using the same equipment
What are some technology adoption risks?
Technological risks, organizational risks, and market risks
Automating
an approach to technology that seeks to replace workers and preserve the status quo of retaining managerial control over knowledge
informating
an approach to technology that focuses on learning as a continuous process, seeking to transform the organization and add value through learning