Chapter 1: Total Quality Management

W. Edwards Deming was born in the early 1800s.
False
The long-run focus for a business should be changed often.
False
The primary long-run focus of a university should be to make a large profit.
False
The mean absolute deviation is a measure of dispersion.
True
The variance is a measure of a dispersion.
True
According to Deming, in order to have the best results it is important to always attempt to maximize variation.
False
Taking low bids for inputs is almost the best way to business.
False
A primary motto of TQM is: “If it ain’t broke, don’t fix it.”
False
Operational effectiveness relates to doing the same thing as a rival but doing it better.
True
Strategic positioning relates to doing things differently than others.
True
When a desired outcome is not obtained, it is usually the fault of the person doing a specific task rather than the system that was put in place.
False
Training is not really an important consideration when implementing TQM into the building of a system.
False
Perhaps the most important attribute for a leader is to become a reactionary.
False
If a leader notices a worker making errors, he should not bring it to the attention of the worker in order to have a better work environment.
False
If communication between two people is poor, this will impact the level of trust in a relationship.
True
The Pareto Principle implies that 80 percent of the problems come from 80 percent of the causes.
False
Most business will develop better output if they institute systems for having departments compete against one another for resources.
False
Placing many signs in a building with the statement “Work harder not smarter” will lead to better results without ever having to change the processes it takes.
False
Setting an arbitrary quota with unrealistic expectations will lead to a comfortable work environment as workers try to reach for the unattainable.
False
Using a slogan such as “Be the best you can be” truly contradicts the philosophy of continuous improvement.
False
A focus solely on the short run may conflict with a long-run goal.
True
A merit system almost always leads to achieving long-run goals.
False
A business should encourage workers to continue their education.
True
The pride a leader takes in accomplishments should be evident to the workers in the environment.
True
Making as much money as possible in the short run should always be the focus for any business.
False
It is almost always the best to hire a leader from another organization as they will typically come in with fresh ideas.
False
Since one cannot measure the loss caused form an unhappy customer, one should not worry about the unhappy customers.
False
A formalized approach to TQM is the Six Sigma approach
True
The Six Sigma approach uses the DMAIC methodology.
True
One of the levels that may be reached in the Six Sigma approach is to become a Black Belt.
True
An early pioneer of the Six Sigma approach was General Electric
False
The letter M in DMAIC stands for the word merit.
False
Deming believed more time should be spent on inspecting your output rather than reducing variation.
False
It is always good to post slogans such as “work smarter not harder”
False
Deming’s principles appeared in his famous text “Quality rules for idiots”
False
A faculty member who does not care about cheating has probably lost site of the long-run objective of the university.
True
The statement “practice what you preach” is integral for a manager practicing quality.
True
Deming believes that more time should be spent inspecting for quality rather than building quality into a product
False
According to Deming, in order to speak about a process being in control it is not necessary to speak about dispersion.
False
In the long run taking low bids is a better method of operation than buildling a long-run relationship with supplies
False
The phrase, “If it ain’t broke, don’t fix it” is a phrase strongly supported by Deming’s philosophy.
False
Continuous improvement for a business always relates to the improvement of technology.
False
A worker who does his job poorly is usually the root cause of the poor outcome of his job.
False
A leader should be primarily be a reactionary.
True
The Pareto Principle states that the root cause sometimes is never determined.
True
The use of slogans may sometimes lead to adversarial relationships.
True
Setting an arbitrary target is a well-endorsed technique for TQM as it really gives one something to shoot towards
False
A leader should help in removing pride in workmanship
False.
“Pay for Performance” is viewed as just another form of merit
True
Short-term thinkingis the opposite of long-run planning
True
According to Deming, a company should typically hire a new manager from outside the company in order to bring in fresh ideas.
False
If communication between two people is poor, the level of trust between the two people will probably be impacted
True
The primary long-run focus of a university should be to make a large profit.
False
Operational effectiveness relates to doing the same thing as a rival but doing it better
True
the mean absolute deviation is the same thing as variation
True
According to Deming one should always try to maximize variation
False
Training is not a very important consideration when implementing TQM.
False
Strategic positioning relates to the location of a company’s plant
False
The letters ASQ is an acronym for Apartheid Somnambulant quality.
False