Chapter 1- Managers in the Workplace

manager’s role
deal with changing expectations and new ways of managing employees and organizing work; identify critical issues and crafting responses
manager
someone who coordinates and oversees the work of other people so organizational goals can be accomplished; helps others do their work
first-line (frontline) managers
managers at the lowest level of management who manage the work of non-managerial employees; includes: supervisors, shift managers, district managers, department managers, and office manager
middle managers
managers between the lowest level and top levels of an organization who manage the work of first-line managers; includes: regional manager, project leader, store manager, and division manager
top managers
managers at or near the upper levels of the organizational structure who are responsible for making organization wide decisions and establishing the goals and plans that affect the entire organization; includes: executive vice president, president, managing director, chief operation officer, and chief executive officer
organization
a deliberate arrangement of people to accomplish some specific purpose
organization requirements
distinct purpose, composed of people, deliberate structure in which members do their work
management
coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively; ensures work is done efficiently and effectively by those responsible for doing it
efficiency
doing things right; getting the most output from the least amount of input; the means of getting things done
effectiveness
doing the right things; doing work activities that will result in achieving goals; the ends
management functions
planning, organizing, leading, and controlling
planning
management function that involves setting goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities
organizing
management function that involves arranging and structuring work to accomplish the organization’s goal
leading
managing function that involves working with and through people to accomplish organizational goals
controlling
managing function that involves monitoring, comparing and correcting work performance