Chapter 1-Management Communication Tech-What is leadership?

Leaders
Men and women who influence or persuade others in an organization or community, control situations, or improve performance of other individuals
Leadership is defined by traits and actions
Key characteristics, personalities, charisma, tasks they perform, positions they hold, accomplishments they recieve
Visionary Leaders
Moves people towards shared goals and dreams, appropriate when change requires a new vision or approach
Coaching
Connects a person’s wants with organizational goals, appropriate when helping an employee improve professional goals.
Affliative
Creates harmony by connecting people to each other, strengthens connections, heals riffs in teams.
Democratic
Values peoples input and gets commitment through participation,
to build buy in or consensus, to get valuable input from employees.
Pacesetting
Meets challenging and exciting goals, to get high quality results from a motivated and compotent team.
Commanding
soothes fear by giving clear direction in an emergency,
to kick start a team, in a crisis, to turn around a team.
Transformational leaders
Visionary and affliative, articulate a clear and motivating vison,
inspire trust and respect, connect others individually or in groups,
skillfully motivate others and inspire others to act, possess a positive ethos
Legitimate source of power
Recognized for title or positon in an organization
Expert source of power
Having knowledge, skills, and expertise that people think about.
Coercive source of power
Prospect of being able to punish
Reward source of power
Being able to provide benefits
Referent source of power
Personal attractiveness and charisma, able to inspire, seen as credible and trustworthy
Positive Ethos
Outwardly well dressed, articulate, and knowledgeable, inner character is honest, honorable, truthful and fair, and communication style is skilled speaking and writing, empathetic listener, appropriate non verbal, empathetic
What is ethical behavior in business?
Ethical behavior in business is “behavior that is consistent with the principles, norms, and standards of business practice that have been agreed upon by society.”
Personal Ethics
Bases decisions on conscience, what feels right.
Social Contract
Bases decisions on customs and norms, the integrity and character of the moral community.
Duty (Deontological)
emphasizes duties, rights, and justice, based on moral standards, principles, and rules
End Results (Consequentialist)
focuses on harms and benefits to stakeholders to produce greatest good for the greatest number
Human resources issues (60% of the ethical issues managers face)
Question of fairness
Privacy, performance evaluations, hiring, firing, discrimination, harassment
Conflicts of interest
Compromised judgment or objectivity
Overt or covert bribes, trading influence or privileged information or appearance of doing so.
Customer confidence
Providing quality product or service at a fair price, representing both honestly, and protecting customer confidentiality
Product safety and effectiveness, truth in advertising, privacy, confidentiality, fiduciary responsibilities
Use of corporate resources
Fulfilling your responsibility to your employer/organization
Truthful, honest, responsible use of corporate resources, care with corporate reputation and financial resources.
Five Characteristics are Found in Ethical Organizations
Honesty, Clarity,Consistency,Transparency, Receptivity