Ch. 9: Collaboration Processes and Information Systems

asynchronous communication
information exchange that occurs when all members of a work team do not meet at the same time, such as those who work different shifts or in different locations
collaborative team
a group that works together using feedback and iteration; one person produces something, others review it, and the originator or others make revisions
conference call
a synchronous virtual meeting in which participants meet at the same time via a voice-communication channel
content management
one of the drivers of collaboration effectiveness, which enables multiple users to contribute to and change documents, schedules, task lists, assignments, and so forth, without one user’s work interfering with another’s; enables users to track and report who made what changes, when, and why
cooperative team
a group that works together to accomplish something but each person works independently to accomplish his or her portion of the work
discussion forum
a form of asynchronous communication in which one group member posts an entry and other group members respond
document library
a named collection of documents in SharePoint
dogfooding
the process of using a product or idea that you develop or promote; term arose in the 1980s in the software industry when someone observed that their company wasn’t using the product they developed
file server
a computer that stores files
google docs
a version-management system for sharing documents and spreadsheet data; documents are stored on a Google server, from which users can access and simultaneously see and edit the documents
google talk
an application by Google that also had video-conferencing capabilities
library
in version-control collaboration systems, a shared directory that allows access to various documents by means of permissions
microsoft lync
a communication tool that provides IM, audio and video conferencing, a shared whiteboard for team members to write on, and other shared facilities
microsoft sharepoint
a version-control application that includes many collaboration features and functions, including document check-in/checkout, surveys, discussion forums, and workflow
microsoft skydrive
provides the ability to store and share Office documents and other files and offers free storage of up to 25 GB; includes license-free Web application versions of Word, Excel, PowerPoint, and OneNote
multiparty text chat
a synchronous virtual meeting in which participants meet at the same time and communicate by typing comments over a communication network
office 365
a new Microsoft suite that includes Lnc, Exchange, SharePoint Online, and Office 2010; hosted as a service on Microsoft’s computing infrastructure
office web apps
license-free Web application versions of Word, Excel, PowerPoint, and OneNote available on SkyDrive
operational decisions
decisions that concern the day-to-day activities of an organization
parallel workflow
the condition that exists when two or more workers perform a task concurrently. A common example is concurrent review of a document
problem
a perceived difference between what is and what ought to be
quick launch
a partial list of resources contained within a SharePoint site
sequential workflow
the condition that exists when two or more workers perform a task one at a time
SharedView
a Microsoft program that enables one person to share his or her desktop with a small group of others using the Internet; useful for online meetings
SharePoint site
a workflow site, created in Microsoft’s collaboration tool SharePoint, that enables team members to define workflows for their group; the software that runs the site will send e-mails to team members requesting reviews, create task lists defined for the workflow, check documents in, mark tasks as complete, e-mail the next person in the workflow, and e-mail copies of all correspondence to the workflow leader, who can use this capability to ensure that all teammates perform the work they are requested to do
strategic decisions
decision that concerns broader-scope, organizational issues
synchronous communication
information exchange that occurs when all members of a work team meet at the same time, such as face-to-face meetings or conference calls
team surveys
a form of asynchronous communication in which one team member creates a list of questions and other team members respond
version control
use of software to control access to and configuration of documents, designs, and other electronic versions of products
version management
tracking of changes to documents by means of features and functions that accommodate concurrent work; the means by which version management is done depends on the particular version-management system used; three such systems are wikis, Google Docs, and Windows Live SkyDrive
videoconferencing
technology that combines a conference call with video cameras
virtual meeting
a meeting in which participants do not meet in the same place and possibly not at the same time
WebEx
A popular commercial webinar application used in virtual sales presentations
Webinar
a virtual meeting in which attendees view each other on their computer screens
Wiki
a shared knowledge base in which the content is contributed and managed by the wiki’s users
Workflow control
Use of software and information systems to monitor the execution of a work team’s processes; ensures that actions are taken at appropriate times and prohibits the skipping of steps or tasks
Workflow
a process or procedure by which content is created, edited, used, and disposed