CH 14 Enterprise Content and Record Management as an EHR Bridge Technology

adaptive case management (ACM)
a process improvement technique most suitable for knowledge workers where processes performed are often not predictable and systems must be able to adapt to such situations
business process management
a continuous quality improvement technique that focuses not only on workflow and process changes to effect positive results but also the broader picture of creating a positive leadership culture, improved interpersonal relationships, and new management skills
clinical messaging
the function of electronically delivering data and automating the workflow around the management of clinical data
code 39 bar code standard (also called linear bar code)
an alphanumeric, self-checking, variable-length code that has been standardized by the Health Industry Bar Code Council (HIBCC)
code 128 bar code standard
a very high density code that encodes all alphanumeric and special characters, enabling bar codes to include upper- and lowercase and larger numbers
document repository
a database that stores indexed images of documents
document scanning and imaging system
computer systems that capture, store, and reprint images of dicuments
electronic content management (ECM) system (can also be referred to as knowledge management system)
software used to capture, manage, store, preserve, and deliver analog documents and digital records where specific content has been indexed for subsequent retrieval
electronic document management (EDM) system
a storage solution based on digital scanning technology in which source documents are scanned to create digital images of the documents that can be stored electronically on optical discs
electronic record management (ERM) system (also known as enterprise report management)
Systems that capture data from print files and other report-formatted digital documents, such as e-mail, e-fax, instant messages, web pages, digital dictation, and speech recognition, and stores them for subsequent viewing. ERM may also stand for enterprise record management, meaning the organization and oversight of either paper-based or electronic records or both for an entire organization of data about management constituencies, especially customers, and in healthcare also physicians; sometimes also called customer relationship management (CRM)
electronic signature authentication (ESA)
a system that utilizes a user ID and password to indicate review and approval of the content of a document
enterprise content, collaboration, and communication management (EC3M) system
systems that aid in the management of electronic content as well as the sharing and transmission of such content, especially among members of a team who may need to dynamically interact with documents as they are being created
enterprise content and record management (ECRM) system
convergence of enterprise-wide content management (ECM) and electronic record management (ERM) that provides functionality for managing all content across its life cycle according to legal, regulatory, and operational requirements. Ability to imbed content classification and retention rules, and integrate with collaboration tools
enterprise information management (EIM)
the integration of EHR and ECRM with respect to the management and oversight of all information content within an organization
groupware
an internet technology that consolidates documents from different information systems within an organization to help people collaborate on specific tasks
hybrid record
a system with functional components that (1) include both paper and electronic documents and (2) use both manual and electronic processes
knowledge management system (KMS)
a type of system that supports the creation, organization, and dissemination of business or clinical knowledge and expertise to providers, employees, and managers throughout a healthcare enterprise
linear bar code
an alphanumeric, self-checking, variable-length code that has been standardized by the Health Industry Bar Code Council (HIBCC)
mind-mapping system
software used to document concepts, ideas, or other pieces of information as they may be randomly thought about in order to find relationships that may help to organize such information in a meaningful way
two-dimensional bar code
a barcode in which data are encountered in both the height and the width of the barcode symbol; the amount of data that can be contained in a two-dimensional barcode symbol is significantly greater than that stored in a one-dimensional symbol
workflow management
the planning, organizing, directing, and controlling of the workflow
workflow management system
a system that stores workflow definitions as a collection of tasks, resources, and conditional logic
workflow technology
technology that automatically routes electronic documents into electronic in-baskets of its department staff for disposition decisions