CAL POLY POMONA CIS 310 CH 8 Business Processes

What is a busienss process
A process is a series of tasks that are
completed in order to accomplish a goal; a process that is focused on achieving a goal

THE BETTER THE PROCESS THE MORE EFFECTIVE THE BUSINESS

Document a process
Create a list
Document management system
stores and tracks
documents and supports the following functions:
– Versions and timestamps.
– Approvals and workflows.
– Communication.

will notify when a change to the document approved

Enterprise Resource Planning (ERP system)
a software application with a centralized database that
can be used to run an entire company THINK: PEOPLESOFT
How is data stored in ERP system
stored in a single, central database.

data entered in one part of the company can be
immediately available to other parts of the
company.

An ERP can be used to manage an entire
organization’s operations.

ERP modules
When an ERP vendor designs a module, it has to
implement the rules for the associated business
processes.
rules reflect best practices for that process in that industry
ERP challenges
Is ERP better than what currently doing
Can you differnetiate from other companies if both use ERP
Can ERP be customized to match any system you need
ERP vendor examples
SAP, Microsoft, Peoplesoft
What 2 additional system modules are offered by ERP vendors for organizations
– Customer Relationship Management (CRM) systems
– Supply Chain Management (SCM) systems
ERP and customer relationship
management
Customer Relationship Management (CRM) systems allow to managing a company’s interaction
with current and future customers.

EXAMPLe: NETFLIX SUGGEST NEW SHOWS BASED ON WHAT YOU’VE WATCHED

Advantages of Customer Relationship Management (CRM) Systems
• Allows track goals and metrics for sales,
marketing, and customer services.
• Increase customer retention
• Increase profitability
• Facilitate to identify “who are your
customers”
• Permits to know “what is important to your
customers”
• Allows opportunity management
Business Process Managment (BPM)
an intentional effort to plan, document, implement, and
distribute an organization’s business processes with the
support of information technology.
3 different ways to utilize business process management
– Automatize
– Streamlining
– Business process engineering
Automation
Automating a process
Benefits of business process management
• Empowering employees.
• Built-in reporting.
• Enforcing best practices.
• Enforcing consistency.
Business process reengineering
Look at your processes and see how you can tweak them to enhance process of your business “blow it up to see more indepth”