Bus Org Test Chapter 6

management
the process of coordinating people and other resources to achieve the goals of an organization
material resources
tangible, physical resources an organization uses
human resources [most important]
people
Financial resources
the funds an organization uses to meet its obligations to investors and creditors
informational resources
gather information about competitors, economy, cultural forces to succeed
management process
planning, organizing, leading and motivating, controlling
planning
simplest form, establishing organizational goals and deciding how to accomplish them. 1st management function because all other functions depend on planning
mission statement
the basic purpose that makes an organization different from others
strategic planning process
involves establishing an organizational’s major goals and objectives and allocating resources to achieve them
goal
an end result that an organization is expected to achieve over a 1-10 year period
objective
specific statement detailing what the organization intends to accomplish over a shorter period of time
SWOT analysis
identification and analysis of a firms strengths, weaknesses, opportunities, threats
core competancies
approaches and processes that a company performs well that may give an advantage over competitors
plan
outline of the actions by which an organization intends to accomplish its goals and objectives
strategic plan [broadest plan]
developed as a guide for major policy setting and decision making (5 years)
tactical plan
smaller scale plan, developed to implement a strategy (1-3 years)
operational plan
designed to implement tactical plans (l year or less)
contingency plan
plan that outlines alternative courses of action that may be taken if organizations other plans are disrupted or become infected
organizing
grouping of resources and activities to accomplish some end result in an efficient and effective manner
leading
process of influencing people to work toward a common goal
motivating
process of providing reasons for people to work in the best interests of an organization
directing
combination of leading and motivating
controlling
process of evaluating and regulating on going activities to ensure that goals are achieved
top manager
an upper-level executive who guides and controls an organizations overall fortunes (CEO, COO)
middle manager
make up largest group of managers in most organizations implements the strategy and major policies developed by top management
first-line manager
coordinates and supervises the activities of operating employees
financial manager
responsible for organizations financial resources
marketing manager
facilitating the exchange of products between an organization and its customers and clients
human resources manager
managing an organizations HR programs
administrative manager
not associated with any type of specific area but provides guidance and leadership
conceptual skills
involve ability to think in abstract terms. see the “big picture”
analytic skills
indentify problems correctly generate reasonable alternatives and select best alternative
interpersonal skills
to deal effectively with other people both inside and outside an organization
technical skills
involve specific skills needed to accomplish a specialized activity
communication skills
involve the ability to speak listen and write effectively
leadership
the ability to influence others
formal leaders
have legitimate power of position
informal leaders
have no such authority
autocratic leadership
task oriented. Decisions made confidently without any employee opinions. Employees are told what to do
participative leadership
consults workers before making a decision, leader and worker get together, work together
entrepreneurial leadership
personality based, involves workers free what they need to do
problem
discrepancy between an actual condition and desired condition
total quality management (TQM)
coordination of efforts directed at improving customer satisfaction increasing employee participation strengthening supplier partnership
benchmarking
tool used for TQM
process of evaluating the products, processes or management practices of another organization for the purpose of improving quality