AVIATION OPERATIONS MANAGEMENT

Operations Management
Management of resources to achieve max efficient output possible
Fixed Base Operator (FBO)
manages services (aircraft refueling, airframe, engine, and/or instrument repair, flight training, ground school, rentals and charter flights) and sells general aviation products at an airport
Scheduling Coordinator
analyzes weather data and works with the flight dispatcher to prepare flight plans
Which of the following is NOT a typical training topic for flight attendants?
Emergency procedures
The airline reservations system
Evacuating an airplane
The airline reservations system
Some towers are operated by ____ air traffic control companies
private (non FAA,CAA)
Airport manager is appointed by _______
CAA
Station Manager
Incharge of all ground and flight operations for his/her airline
Station manager is appointed by _______
Every airline
Aviation Safety Inspector
an FAA/CAA employee who investigates and inspects violations of safety regulations
Cold refueling
refueling when Engine is shut off
Hot refueling
Engine engaged and running while taking on fuel.
Factors for efficient OPS
Competitive Advantage
Facilities Design and Layout
Materials/input Management
Management of Quality
Technology
Core Competencies
Core Competencies
The unique resources and strengths that an organization’s management considers when formulating strategy.
Top 3 Costs for Airlines
1. Fuel*
2. Labor
3. Maintenance
Airline Operating Expenses
Ticketing
Sales
Promotion
Passenger Services
Overhaul
Station Expenses
Landing & Associated Airport Charges
Fuel & Oil
General Administrative
Salaries
Flight Crew Trainings/ refreshers
Enroute Facility Charges
Regions of the World
North America
Europe
Asia-Pacific
Middle East
Africa
Latin America / Caribbean
CIS region
CIS region
Commonwealth of Independent States
There are nine full member states
They consist of (what was used to) the Soviet Union such as:
Russia

Kazakhstan
Belarus
Azerbaijan
Uzbekistan
Armenia
Tajikistan
Kyrgyzstan
Moldova
(Turkmenistan-Georgia-Ukraine not official members)

Financial Issues
Cost Controls
Insurance
Fleet Replacement and Price of New Aircraft
Inconsistent Profitability
Industry Losses
Taxation
Ownership Issues
World Economy
Irrational Pricing
Airline?
An organization that provides scheduled flights for passengers or cargo.
Types of Airlines
SCHEDULED AIRLINES
NON-SCHEDULED AIRLINES
DOMESTIC
INTERNATIONAL
FOREIGN
PASSENGER CARRIERS / FREIGHT CARRIERS OR BOTH
Ownership differences
Types of Airports
Domestic
Regional
International Airports
has direct service to many other airports.
may serve as “HUB”
Handle scheduled commercial airlines
equipped with customs and immigration facilities
facilities to accommodate the large aircraft or traffic
Airport operation services
security
fire & rescue
maintenance
Airports are divided into
landside and airside areas
Landside
include parking lots
public transportation
access roads
PASSENGER Movements
TERMINAL Building
BAGGAGE Handling
Airside areas
include all areas accessible to aircraft, including runways,
taxiways, ramps
FIDS
flight information data system
(for airport operations)
What is the airport with the most number of runways all over the world?
Dallas-Fort Worth Airport
7 Runways
Baggage Handling System
To process and move the passengers’s baggage
3 Methods of Moving Bags
1.Tug & Cart
Labor intensive
Manual Method
2.Telecars
Multiple luggage pieces in one cart
Not automatically sorted
Typically used in automated systems
3.DCV – Destination Coded Vehicles
DCV
Destination Coded Vehicles
Each cart contains a single piece of baggage
Automatically sorted
Little or no human interaction required
Reducing Terminal congestion
Adequate signage
separate international and domestic
More check-in counters & more immigration counter
FOD prevention systems
Radar, optical cameras or sensors
This technology only available at London Heathrow, Vancouver, Dubai And Doha International
radar at Heathrow is capable of Scanning up to 1km and Continuously sweeps a runway for hazardous objects and Upon detection, uses camera zooms to identify the item
ARFF
Aircraft rescue and fire fighting
Bird hazard management
serious aircraft damage and loss of human life.
e.g Hudson crash had 5 strikes
Bird hazard Control Techniques
Elimination of habitat
Noisemakers tools
NOTAMS
NOTAMS
Notice to Airmen
alert aircraft pilots of any hazards at a specific location.
Closed runways
Inoperable radio navigational aids or lights
Military exercises etc
Fleet Planning
Timetable Development
Route Development
Schedule Development
Frequency Planning
Crew Scheduling
Revenue Management
Operations Control
Airport Resource Management
Pricing
Aircraft Rotations
Fleet Assignment
4 steps of Airline Schedule Planning
1.Schedule Design
2.Fleet Assignment
3.Aircraft Routing
4.Crew Scheduling
Departure Node
a flight departure from location
Arrival Node
a flight arrival at location
Flight arcs
one arc for each scheduled flight
Connection arcs
allow aircraft to connect between flights
Second largest operating expense (after fuel)
Crew
Robustness
the ability of a system to resist change
Duty Periods
a day-long sequence of consecutive flights that can be assigned to a single crew, to be followed by a period of rest
Pairings
A sequence of duty periods, interspersed with periods of rest, that begins and ends at a crew domicile
For making Schedules we have to consider
Rest time between pairings
Maximum monthly flying time
Maximum time on duty
Crew Planning problems
Assignment Problems
The Bidline Problem
The Rostering Problem
Schedule disruptions
Shortages of airport resources
Shortages of airline resources
Aircraft mechanical problem
weather
Airport security
Crew unavailability
Cabin Services
These services ensure passenger comfort.
cleaning passenger cabin
replenishment of on-board consumables/washable items such as soap, pillows, tissues, blankets, etc
Catering
loading / unloading of food and drink in trolleys.
Meals are prepared mostly on the_______ in order to minimize the amount of preparation (apart from chilling or reheating) required in the air.
ground
ULD
Unit Load Devices
pallet
flat transport structure used to move cargo in a stable fashion
in ______ A/c, only bulk loading of cargo is used
narrow body
ICAO can fine airline upto $20.000 incase of__________
unaccompanied baggage travel on a flight
Two distinguished features of airline industry
Highly regulated
Minimum profit margin