Anxiety/Uncertainty Management Theory

main point
moderate levels of anxiety and uncertainty (rather than low or high levels) produce the most effective intercultural communication
effective communication
reduced misunderstanding (accuracy, fidelity, mutual understanding)
uncertainty
cognitive (belief) that’s a lack of confidence in our ability to predict an outcome
anxiety
is affective (emotion); fear, apprehension, worrying about what might happen
threshold model
insufficient motivation to communicate= low effectiveness of uncertainty and anxiety
mindlessness
where we merely follow a conversational routine; Drive-thru example
scripts
tell us how were supposed to interact and we often follow them blindly