ANPOCS Marketing acronym

*A*
Approaching and greeting the customer face to face
*N*
Needs determined (learn what the customer needs in order to sell the right product to them)
*P*
Present the Product to the customer
*O*
Overcome objections and remove uncertainty and help the customer make a successful buying decision
*C*
Close the sale
*S*
Suggest selling (suggest other merchandise the customer may be interested in)
Last step in the *ANPOCS* Strategy
Build Relationships