Adv. CJ Management Exam 1

Bureaucratic management
max weber
administrative management/14 principles
henri fayol
Scientific Management/time-studies
Frederick Taylor
Scientific Management/motion-studies
Frank & Lillian Gilbreth
Scientific Management/Gantt Chart
Henry Gantt
Bureaucratic Management/”coined bureaucracy”
Max Weber
Criticisms of Classical Theory
Workers have minimum control
Workers expected to be subordinate
Work towards short-term perspective
Human Relations Theory/Hawthorn Experiments/Bank-wiring room experiment
Elton Mayo
Human Relations Theory/Functions of Executive
Chester Barnard
Criticisms of Human Relations
Promotes manipulative communication
Manipulates into thinking management cares
Behavioral Science Theory/Hierarchy of needs
Abraham Maslow
Behavioral Science/Theory X & Y
Douglas McGregor
Criticisms of Behavioral Science
Not generalizable
Contingency Theory
There is no one best way to structure and manage diverse and complex organizations
Contingency Theory/Theory Z
William Ouchi
Contingency Theory/Total Quality Management
W. Edwards Deming
Closed System Model
Organizations are self-contained and unresponsive to their environment.
Organizations are made of elements that are related
Change is slow and directed by management
Open system Model
Organizations are constantly interacting with their environments.
Tasks are assumed by teams sharing expertise
Organizational Frames
Structural
Human Resource – individuals w/ needs
Political – arena for competition
Symbolic – cultures
Communication
encoding
transmitting
medium
receiving
decoding
Performance =
function of motivation X ability
Herzberg’s Two factor Theory
Hygiene: keeps you from being unhappy
-policies,supervision,working conditions, salary
Motivators: Achievement,recognition,responsibility,growth
McClellan’s Achievement Motivation Theory
Motivation is need-determined based on the need for achievement, affiliation, power
McGregor’s Theory X & Y
Theory X:
Work is inherently distasteful
Most people are not ambitious
People are unintelligent, gullible, resist change
Theory Y:
Work is natural
People are self-directed
Most people can handle responsibility
Vroom’s expectance Theory
Individuals tend to act in a certain way based on the expectation that a given outcome will follow
Adams’ Equity Theory
Perceived inequality creates tension
tension will motivate person to reduce it
Locke’s Goal setting Theory
people naturally set goals