98-365 Microsoft MTA chapter 4 testbank

What is a set of concepts and practices for managing information technology (IT) systems, IT services, IT development, and IT operations?
a) ITIL
b) ITWAN
c) HIPAA
d) Rainbow Books
a) ITIL
In server management, which approach tries to prevent problems before they occur?
a) reactive
b) proactive
c) rolling
d) dynamic
b) proactive
Which step in the troubleshooting methodology would you use to identify and document all symptoms of a problem?
a) discover the problem
b) evaluate system configuration
c) execute a plan
d) take a proactive approach
a) discover the problem
Which step do you need to check if any changes have been made to your system?
a) discover the problem
b) evaluate system configuration
c) execute a plan
d) take a proactive approach
b) evaluate system configuration
What program is used to get a quick view of what hardware and software is loaded on a computer?
a) msinfo32.exe
b) sysconf.exe
c) regedit.exe
d) rdc.exe
a) msinfo32.exe
What program do you use to view the Windows logs?
a) rdc.exe
b) sysconf.exe
c) regedit.exe
d) Event Viewer
d) Event Viewer
What part of the boot-up process initializes hardware and finds an operating system to load?
a) POST
b) MBR boot
c) WinBoot
d) PXEBoot
a) POST
In Windows Server, what main part of Windows is responsible for various system services and process and memory management?
a) WINLoad
b) HAL.DLL
c) NTOSKRNL.EXE
d) BOOTMGR
c) NTOSKRNL.EXE
What is the first Windows file loaded during boot-up?
a) NTLDR
b) NTDetect.com
c) NTSOSKRNL.EXE
d) BOOTMGR
a) NTLDR
Which part of the disk contains NTLDR or BOOTMGR?
a) MBR
b) VBR
c) partition table
d) kernel volume
b) VBR
Which file displays a boot menu displaying which operating system to boot on a server running Windows XP or Windows Server 2003?
a) NTOSKRNL.EXE
b) ntdetect.com
c) boot.ini
d) WINLoad
c) boot.ini
What stores the boot-time configuration data for Windows 7 and Windows Server 2008?
a) NTOSKRNL
b) ntdetect
c) boot.ini
d) BCD
d) BCD
What boot option starts Windows with a minimal set of drivers and services?
a) Safe mode
b) Last Known Good Configuration
c) Directory Services Restore Mode
d) Debugging Mode
a) Safe mode
What mode starts Windows with the last registry and driver configuration that worked successfully?
a) Safe mode
b) Last Known Good Configuration
c) Directory Services Restore Mode
d) Debugging Mode
b) Last Known Good Configuration
What tool do you use to help isolate a program that is giving you problems during boot-up?
a) sysinfo
b) msconfig
c) regedit
d) evtvwr
b) msconfig
What program allows you to view processor and memory utilization quickly?
a) Task Manager
b) Performance Monitor
c) System Information
d) Configuration Manager
a) Task Manager
What should be the maximum consistent processor utilization?
a) 40%
b) 50%
c) 60%
d) 80%
d) 80%
To protect against power fluctuations, every server should be protected by _______.
a) RAID
b) UPS
c) Teamed NICs
d) APM
b) UPS
The best method to data recovery is __________.
a) backup
b) DFS
c) RAID
d) spare drives
a) backup
Which type of backup backs up only new and recently changed files since the last backup?
a) full backup
b) incremental backup
c) differential backup
d) copy backup
b) incremental backup
What program is used to fix a system that no longer boots running Windows Server 2003 R2?
a) Recovery console
b) Repair Center
c) bcdedit
d) DISM
a) Recovery console
. In Windows Server 2008, what would you use instead of Recovery console?
a) Windows Backups
b) Shadow copies
c) Windows PE
d) Windows Fix tool
c) Windows PE
.__________ is the overall effectiveness of how data moves through the system.
Performance
______________ allows users to retrieve previous versions of files and folders on their own.
Shadow Copies
What are the steps to implement a new server, service, or application for your organization?
Collecting requirements, designing and planning, implementing, and managing and monitoring
Why use a troubleshooting methodology?
To reduce the amount guesswork needed to troubleshoot and fix the problem in a timely manner
What six steps in Microsoft’s Troubleshooting Methodology are used by Product Support?
1. Discover the problem.
2. Evaluate system configuration.
3. List or track possible solutions and try to isolate the problem by removing or disabling hardware or software components.
4. Execute a plan.
5. Check results.
6. Take a proactive approach.
What program gives you a detailed look at a system’s performance?
Performance Monitor